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Making sense of the social media efforts
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Nonoptimal social media spending & campaigns
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Lacklustre customer service that needs to improve
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Lack of insights regarding customer behaviour
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High customer churn & low cross-sells
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Text mining, also known as text analytics, derives high-quality information from text.

Our efficient workflows with inclusions like AWS Azure Machine Learning enable the most optimal solutions for you.

Facts ‘n’ Data® scientifically analyzes social media data in great depth (much beyond counting the likes, followers, brand mentions or simple sentiment analysis) to gain insights using proprietary concepts Entity-Relationship Modeling, Content & Context Analytics.

The analysis of large amounts (in Hundreds of GBs) of data such as social media data, transliteration of call center conversations, and client emails is done with our proprietary algorithms in great depth. For instance, context & content analysis, stimulus-response modelling, and complex (demographic-behavioural) segmentation.

In today's world, customers have been expressing themselves in different ways. There are multiple channels, numerous languages, varying cultures, and different meanings for the same word. While we live in diversity, this also brings a lot of challenges in interpretation. However, despite all these challenges, we are at ease in analyzing such data with very high signal-to-noise ratios due to our culture-sensitive proprietary algorithms and techniques.

Empower the journey of your users with a recommendation system using machine learning.

Recommender engine AI equips you to provide tailored offerings to customers

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Frequently Asked Questions

Get answers to some questions you might have regarding our text analytics solution and how it can help you improve your marketing, customer service and other efforts.

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