Facts ‘n’ Data® scientifically analyzes social media data in great depth (much beyond counting the likes, followers, brand mentions or simple sentiment analysis) to gain insights using proprietary concepts Entity-Relationship Modeling, Content & Context Analytics.
The analysis of large amounts (in Hundreds of GBs) of data such as social media data, transliteration of call center conversations, and client emails is done with our proprietary algorithms in great depth. For instance, context & content analysis, stimulus-response modelling, and complex (demographic-behavioural) segmentation.
In today's world, customers have been expressing themselves in different ways. There are multiple channels, numerous languages, varying cultures, and different meanings for the same word. While we live in diversity, this also brings a lot of challenges in interpretation. However, despite all these challenges, we are at ease in analyzing such data with very high signal-to-noise ratios due to our culture-sensitive proprietary algorithms and techniques.
Get answers to some questions you might have regarding our text analytics solution and how it can help you improve your marketing, customer service and other efforts.
-Our advanced algorithm that powers our solutions entails both context and content analysis to consider differences in interpretation due to varying cultures and languages.
-Yes, our text analytics solution includes sources like social media, customer reviews, surveys, call centre inputs and more
-We will help you bridge the gap between your company and its customers as our solutions will provide insights into their behaviours, patterns, perceptions & interactions with you.